XL Axiata is one of the biggest telecommunication companies in Indonesia. It offers various services for its customers, including mobile data, voice, and SMS packages. To enjoy these services, you need to have credit balance on your XL number. One way to top up your credit balance is by using a voucher. In this article, we will discuss how to enter an XL voucher.
What is an XL Voucher?
An XL voucher is a card that contains a unique code that you can use to top up your XL credit balance. You can buy an XL voucher from various places, such as minimarkets, supermarkets, and retail stores. The voucher comes in various denominations, such as Rp5,000, Rp10,000, Rp25,000, Rp50,000, and Rp100,000.
How to Enter an XL Voucher Code
Entering an XL voucher code is easy and can be done in several ways:
1. Dial *123#
The first way to enter an XL voucher code is by dialing *123# on your XL number. This will bring up a menu where you can select the “Voucher” option. Then, you will be prompted to enter the voucher code. After entering the code, you will receive a confirmation message.
2. SMS
You can also enter the voucher code by sending an SMS to 168. Type “XL(space)VOUCHER CODE” and send it to 168. For example, if your voucher code is 123456789, you should type “XL 123456789” and send it to 168. You will receive a confirmation message after the code is accepted.
3. MyXL App
If you have the MyXL app installed on your phone, you can enter the voucher code through the app. Open the app and go to the “My Account” section. Then, select the “Voucher” option and enter the code. The app will automatically detect the code and top up your balance.
What to Do if Your Voucher Code is Not Working
If your voucher code is not working, there could be several reasons for it. Here are some things you can do:
1. Check the Voucher Code
Make sure that you have entered the correct voucher code. Check the code again and make sure that there are no typos or mistakes.
2. Check the Voucher Expiry Date
Check the expiry date of your voucher. If the voucher has expired, you will not be able to use it. Make sure to use your voucher before the expiry date.
3. Check Your XL Number
Make sure that you are entering the voucher code on the correct XL number. If you have multiple XL numbers, make sure to enter the code on the correct one.
4. Contact Customer Service
If none of the above solutions work, you can contact XL customer service for assistance. You can call 817 or visit an XL GraPARI to get help from customer service.
Conclusion
Entering an XL voucher code is easy and can be done in several ways, such as dialing *123#, sending an SMS to 168, or using the MyXL app. If your voucher code is not working, make sure to check the code, expiry date, and XL number. If you still have problems, contact XL customer service for assistance.
